FAQ's

Products

What products does Mintdrop sell?

We offer stylish and high-quality headwear like beanies and fun accessories like keychains. Some items are blank, while others come with unique patches.

Can I customize my hat?

Yes! We offer custom hats for businesses, teams, or events. Patch or logo customization is available for select items.

How do I take care of my Mintdrop products?

To keep your hats and keychains looking their best:

  • Hats: Hand wash cold, air dry, avoid harsh chemicals or bleach. Store in a cool, dry place.
  • Keychains: Wipe with a damp cloth as needed; avoid prolonged exposure to water.

Shipping

Where do you ship?

Currently, we ship only within the United States.

How much does shipping cost?

Shipping rates vary based on your location, package weight, and size. You’ll see the exact cost at checkout, calculated automatically using Shopify’s shipping rates.

How long will it take to receive my order?

Orders are usually processed within 1–2 business days. Economy shipping takes 3–7 business days, while standard shipping takes 1–3 business days.

Can I track my order?

Absolutely! Once your order ships, you’ll get a confirmation email with a tracking number so you can follow your package every step of the way.

Returns & Refunds

How do I return a product?

To return a blank hat:

  • Email team@mintdropbrand.com with your order number and reason for return.
  • Package the item securely in its original packaging.
  • Ship it to the address we provide (return shipping is paid by you).
  • Include a copy of your receipt or proof of purchase.

How long do I have to return an item?

Returns must be initiated within 30 days of delivery.

Will I get a refund or store credit?

Refunds are credited back to your original payment method once we approve your return (usually within 7–10 business days).

Can I exchange my item?

We do not offer exchanges at this time.

General

How can I contact Mintdrop for help?

Reach out anytime at team@mintdropbrand.com. Our team is available Monday–Friday, 8 AM–5 PM, excluding weekends and major holidays.

Happy Shopping!